Terms & Conditions

Welcome to Glorified Spaces! These terms and conditions outline the rules and guidelines for using our cleaning services in Caledon, Ontario, Canada. By booking a service, you agree to comply with these terms.

Important Guidelines for Our Customers

While using Glorified Spaces cleaning services, we want to provide you with the best possible experience. Here are some important guidelines to ensure a smooth and satisfactory service.

Welcome to Glorified Spaces Cleaning Services

At Glorified Spaces, our vision is rooted in creating environments that inspire, uplift, and bring meaningful transformation to both our clients and the communities we serve. We strive to be more than just designers or developers of spaces; our goal is to provide holistic solutions that ensure your surroundings are not only beautiful but also impeccably clean and functional.

Guidelines for Using Our Cleaning Services

To ensure the best experience for all our clients, we ask that you follow these simple guidelines:

Provide Access: Please ensure the cleaning team has access to your property at the scheduled time. If you have special instructions for entry, communicate them in advance.
Clear the Space: For efficiency, remove personal items, clutter, or fragile objects from surfaces you want cleaned.
Be Specific with Requests: Let us know any particular areas or tasks you’d like prioritized. Custom requests help us tailor the service to your needs.
Secure Valuables: While our team is highly professional, it’s advisable to store any valuables in a secure location during the service.
Cancellations and Rescheduling: Notify us at least 24 hours in advance if you need to cancel or adjust your appointment to avoid cancellation fees.
Provide Feedback: Your input matters. Please share your thoughts on the service so we can improve and continually meet your expectations.
Adhere to Safety Standards: For the safety of both our team and your household, kindly inform us of any specific hazards or sensitivities, such as allergies or special cleaning product preferences.

By following these guidelines, you help us maintain the highest standard of service and ensure a seamless experience for everyone involved. Thank you for choosing Glorified Spaces for your cleaning needs!

Limitations of Liability

At Glorified Spaces, we take utmost care in providing our cleaning services. However, there are certain situations where we cannot be held responsible. Please be aware of the following limitations.

Our Vision at Glorified Spaces

At Glorified Spaces, our vision is rooted in creating environments that inspire, uplift, and bring meaningful transformation to both our clients and the communities we serve. We strive to be more than just designers or developers of spaces; our goal is to cultivate spaces that leave a lasting positive impact. While we are proud to offer exceptional design and cleaning services, it’s important to clarify the boundaries of our responsibilities during any cleaning service to ensure transparency and proper expectations.

What We Are Not Responsible For During a Cleaning Service

Valuable or Fragile Items: We take the utmost care in every cleaning task, but we are not liable for pre-existing damage to fragile or valuable items. We encourage clients to secure or remove such objects before our visit.
Heavy Lifting: Moving heavy furniture or appliances is outside the scope of our cleaning services. Clients should arrange for those items to be moved prior to our arrival if cleaning under or behind them is required.
Structural or Maintenance Issues: Our team is not responsible for addressing structural concerns such as mould, leaks, or damages to walls or flooring. These issues should be resolved by appropriate professionals before cleaning begins.
Personal Items: Organizing, decluttering, or handling personal belongings beyond basic tidying is not included in our services unless agreed upon in advance.
Biohazardous Materials: Cleaning hazardous materials, such as bodily fluids, sharp objects, or other unsafe substances, falls outside our standard cleaning practices.
Unattended Areas: If parts of the property are inaccessible or locked at the time of cleaning, we are not responsible for those missed areas.
Unforeseen Circumstances: Delays or adjustments caused by power outages, extreme weather, or other conditions beyond our control are not our responsibility. We will communicate promptly and adjust plans as needed.

By defining these limitations, we aim to provide a clear and professional service that meets your expectations while staying focused on delivering exceptional results. For any additional services or special requirements, we are always open to discussing customized solutions to meet your unique needs. Thank you for trusting Glorified Spaces—we are excited to partner with you in creating a space that truly inspires!

Cancellation & Rescheduling Policy

We understand that sometimes plans change. If you need to cancel or reschedule your cleaning appointment, please review our policy below to understand the process and any applicable fees.

What Happens If a Customer Needs to Cancel or Reschedule Their Cleaning Appointment?

We understand that plans can change, and we aim to make the process of cancelling or rescheduling your cleaning appointment as stress-free as possible. If you need to make changes, simply contact us as soon as possible. Most cancellations or rescheduling requests can be accommodated without any issue, provided we are given sufficient notice, typically 24-48 hours in advance depending on our policy. This allows us to adjust our schedule and offer the slot to another customer. For same-day cancellations or rescheduling, a fee may apply to account for the short notice. Reach out to our team via phone or email, and we’ll be happy to assist you with your request quickly and efficiently.

Customer Satisfaction & Issue Resolution

Your satisfaction is our priority. If you are not completely happy with our cleaning service, we encourage you to let us know so we can address your concerns. Here are the steps you can take and the types of resolutions we offer.

What to Do If You’re Not Satisfied with Your Experience

We strive to ensure every customer has a positive experience with us, but we understand that sometimes issues may arise. If you aren’t happy with our product or service, we’re here to help resolve the situation quickly and fairly. Here are the steps you can take:

Contact Us Directly: Reach out to our customer support team through phone, email, or our online contact form. Provide details about your concern, including any relevant order or account information, so we can address the issue promptly.
Provide Documentation: If possible, include photos, receipts, or any other evidence that helps explain the problem. This can streamline the process and allow us to find a suitable resolution faster.
Work with Our Team: Once we’ve reviewed your concern, our team will work with you to offer a resolution. This might include a replacement, a refund, or another solution tailored to the situation.
Escalate If Needed: If you feel your issue hasn’t been resolved satisfactorily, you can request to escalate the matter to a supervisor or manager for further review.

Resolution Options: Depending on the situation, we may offer a refund, replacement, repair, or another appropriate solution to make things right. Our goal is to ensure you leave satisfied and confident in our commitment to excellent service.

We value your feedback and appreciate the opportunity to address any concerns. Your satisfaction is our priority, and we’re committed to finding a solution that meets your expectations.

Ready for a Glorified Space?

Experience the joy of a clean and refreshed space. Contact Glorified Spaces today to schedule your cleaning service in Caledon, Ontario!